Website and Course Terms and Conditions
These terms apply to your use of our website and to courses, qualifications, workshops and training services booked directly through us.
By using this website or placing a booking, you confirm that you have read and agree to these terms.
2. Website information
We take reasonable care to ensure that information on our website is accurate. Course dates, prices, content, awarding-body requirements and availability may occasionally change.
Website information is provided for general information and does not constitute medical, legal or professional advice.
We may update, suspend or withdraw parts of the website without notice. We do not guarantee that the website will always be available or free from technical problems.
3. Course information and entry requirements
The course description provided at the time of booking will explain, where applicable:
the course title and level;
entry requirements and prerequisites;
delivery method;
expected duration;
practical attendance requirements;
assessment methods;
fees and payment arrangements;
awarding or accreditation body;
any kit, equipment, model or uniform requirements.
Learners must check that they meet all entry requirements before enrolling. We may request copies of qualifications, identification, professional insurance or other evidence.
Providing false, incomplete or misleading information may result in enrolment being refused or withdrawn.
Some courses require learners to be at least 18 years old. Any exception must be agreed by us in writing and may require consent from a parent, guardian or employer.
4. Bookings and formation of the contract
Submitting a booking or making a payment does not automatically guarantee acceptance onto a course.
A binding contract is formed when we issue written confirmation accepting the booking.
Places are subject to availability. We may refuse a booking where entry requirements have not been met, required information has not been supplied or accepting the learner would conflict with awarding-body or insurance requirements.
The person making the booking is responsible for ensuring that all information supplied is accurate.
5. Course fees
Course fees will be confirmed before booking. Unless stated otherwise, prices include any applicable VAT.
The course information will state what is included. Additional charges may apply for matters such as:
awarding-body registration;
examination or assessment fees;
resits or reassessments;
replacement certificates;
replacement manuals or kits;
additional tuition or assessment time;
late portfolio submissions;
transferring to another course date; or
registration extensions required because of learner delay.
Any additional compulsory fees will be explained before the booking is completed or before the learner agrees to incur them.
6. Deposits and payment plans
Where a deposit is required, the place will not be secured until the deposit has been received and the booking accepted.
After the statutory cancellation period has expired, a deposit may be retained to cover reasonable administrative work, reserved training capacity and costs already incurred. This does not affect the learner’s statutory rights.
Where payment by instalments is agreed, payments must be made on the dates stated in the payment agreement. A payment plan spreads the cost of the course; it is not a pay-as-you-attend arrangement.
If a payment is overdue, we may suspend access to teaching, online materials, assessment, certification or awarding-body registration after providing reasonable notice and an opportunity to bring the account up to date.
We may refer overdue amounts to a debt-recovery service where lawful. The learner may be responsible for reasonable recovery costs permitted by law.
7. Consumer right to cancel an online booking
If you are a customer who books online, by telephone or away from our premises, you will normally have the right to cancel within 14 days of the date the contract is formed without giving a reason.
To cancel, you must send a clear statement to:
Email:info@dermatherapies.co.uk
Postal address: Central Unit, Longworth Road, Horwich, Bolton, BL6 7BLIf you cancel validly during this period before the course or digital content begins, we will refund payments due to you within 14 days of receiving your cancellation notice, using the original payment method where reasonably possible.
8. Starting a course during the cancellation period
If you ask us to begin supplying teaching, registration, assessment or another service during the 14-day cancellation period, you expressly request early performance of the contract.
If you then cancel before the service has been fully performed, we may deduct a reasonable and proportionate amount for services already supplied and costs properly incurred at your request.
Where the service has been completed in full during the cancellation period, your cancellation right will end if:
you expressly requested that the service begin during the cancellation period; and
you acknowledged that you would lose the right to cancel once the service had been fully performed.
9. Immediate access to digital learning materials
Where a course includes digital content, such as downloadable manuals, recorded lessons or immediate online learning access, we will obtain your express consent before supplying that content during the 14-day cancellation period.
You must acknowledge that beginning the digital supply may cause you to lose the right to cancel that element of the purchase.
Accessing digital material does not remove any statutory remedy you may have if the content is faulty, misdescribed or not supplied as agreed.
10. Cancellation after the statutory cancellation period
If a learner cancels or withdraws after the statutory cancellation period, they must notify us in writing, digitally or handwritten
We will calculate any amount payable or refundable fairly, taking account of:
teaching, assessment and support already supplied;
digital materials already accessed;
kits or consumable products supplied;
non-recoverable awarding-body registration or examination fees;
reasonable administration costs;
training capacity reserved for the learner;
costs or losses we have avoided or been able to recover; and
any applicable statutory rights.
Awarding-body registration fees already paid on the learner’s behalf will not normally be refundable where the awarding body does not return those fees to us.
A learner will not automatically be entitled to a full refund because they:
change their mind after the cancellation period;
decide not to attend;
fail to complete assignments or practical evidence;
do not provide suitable models (if required training is supplied of site and the customer is supplying)
fail to meet a deadline;
become unable to use the qualification for their intended employment or insurance purpose; or
do not achieve the qualification.
Nothing in these terms removes a consumer’s legal rights where we have failed to provide the course with reasonable care and skill or where the course was materially misdescribed.
11. Transfers and postponements requested by learners
Requests to transfer to another course date must be made in writing.
Transfers are subject to availability and are not guaranteed. We may charge a reasonable transfer fee reflecting the administrative work and costs caused by the change. Any fee will be explained before the transfer is confirmed.
Only one transfer will normally be permitted. A transferred place cannot usually be transferred to another person without our written agreement.
Repeated non-attendance or failure to attend a transferred date may be treated as withdrawal.
12. Changes or cancellations by the School
We may make reasonable changes to dates, tutors, rooms, delivery methods or course order where necessary because of tutor illness, insufficient enrolment, awarding-body changes, safety concerns or circumstances outside our reasonable control.
We will aim to give as much notice as reasonably possible and ensure that the overall learning outcomes are not materially reduced.
If we cancel a course, learners will normally be offered:
a suitable alternative date;
transfer to an equivalent course; or
a refund for the part of the course we cannot provide.
We are not responsible for avoidable or unforeseeable indirect costs such as accommodation, childcare, loss of earnings or travel arrangements. Learners should avoid making non-refundable arrangements where possible.
13. Attendance, punctuality and engagement
Learners are responsible for:
attending all required sessions punctually;
completing assignments and practical evidence by the stated deadlines;
attending scheduled tutorials, assessments and examinations;
monitoring communications from the School;
following reasonable tutor instructions;
maintaining professional conduct; and
informing us promptly about circumstances affecting attendance or progress.
Missed teaching, Zoom sessions, assessments or practical sessions will not automatically be repeated free of charge.
Where additional tuition or assessment is required because of learner absence, incomplete work or missed deadlines, a reasonable additional fee may apply.
Continued non-attendance or failure to engage may result in suspension or withdrawal from the programme following reasonable attempts to contact the learner.
14. Completion periods and extensions
Courses must be completed within the period stated in the course information, learner agreement or individual learning plan.
Completion depends upon the learner submitting all required work, attending practical sessions, providing evidence and responding to feedback.
Extensions are not automatic. They may be granted where there is a reasonable basis and where awarding-body registration remains valid.
Additional fees may apply for extended tutor support, reassessment or renewed awarding-body registration. These will be confirmed before an extension is agreed.
15. Assessments, examinations and achievement
Payment of course fees does not guarantee achievement of a qualification or certificate.
Learners must meet all assessment criteria and any awarding-body requirements. Assessment decisions will be based on the evidence submitted and demonstrated competence.
Work may be returned for amendment. The learner is responsible for responding to feedback and resubmitting within the specified period.
Examination resits, reassessments or additional observations may carry an additional fee where stated in advance.
Appeals against assessment decisions must be made through our published Assessment Appeals Procedure.
16. Regulated qualifications and awarding bodies
Where a qualification is awarded or regulated by an external organisation, learners must comply with that organisation’s rules.
Awarding bodies may amend qualification specifications, assessment requirements, registration periods or certification arrangements. Where this occurs, we will communicate relevant changes and take reasonable steps to support affected learners.
We cannot issue an awarding-body certificate until all required assessment, internal quality assurance, external quality assurance and administrative requirements have been completed.
Certification times controlled by an awarding body are outside our direct control.
17. Recognition, insurance and scope of practice
Learners are responsible for checking, before enrolment, that a course is suitable for their intended purpose and accepted by any employer, insurer, licensing authority, local authority or professional body relevant to them.
Completing a course does not automatically guarantee:
employment
insurance
local-authority licensing
membership of a professional organisation
entry onto another qualification
permission to perform a treatment in every jurisdiction or
commercial success.
Learners must work only within their competence, qualifications, insurance and applicable legal or regulatory requirements.
18. Models and practical training
Some courses require learners to provide suitable models, if this training is being held at Dermatherapy School then the models will be provided by us, where the training is held of site then the models must be provided by the client. The relevant course information will explain this requirement.
Models must provide informed consent and disclose relevant medical information. We may refuse or stop a treatment where a model is unsuitable or where proceeding would create a safety concern.
Learners must not perform practical treatments unless authorised and supervised as required by the course.
A failure to provide a suitable model may prevent an assessment from taking place and may result in an additional assessment fee.
19. Health, safety and professional conduct
Learners must comply with all health and safety, infection-control, safeguarding, equality, confidentiality and professional-conduct requirements.
We may remove or suspend a learner where their conduct:
creates a risk to clients, models, staff or other learners;
involves bullying, harassment, discrimination, threats or abuse;
involves unsafe or unauthorised treatment;
involves deliberate damage, theft or serious disruption;
breaches confidentiality;
involves academic or assessment malpractice; or
seriously damages the integrity of the qualification or School.
Except in urgent safety situations, we will normally explain the concern and give the learner a reasonable opportunity to respond before making a final decision.
20. Academic integrity and malpractice
Assignments, portfolios and assessment evidence must be the learner’s own work unless collaborative work has been expressly authorised.
Plagiarism, fabricated evidence, impersonation, unauthorised assistance, undisclosed use of artificial intelligence or alteration of assessment documents may be treated as malpractice.
Suspected malpractice may be investigated and reported to the relevant awarding body. Sanctions may include resubmission, disqualification, suspension or withdrawal, subject to the applicable procedure.
21. Learning support and reasonable adjustments
Learners should disclose any disability, health condition or learning need for which they may require support.
We will consider reasonable adjustments in accordance with applicable equality law and awarding-body requirements. Adjustments cannot remove or reduce the competence standards that a learner must demonstrate.
22. Course materials and intellectual property
Course manuals, slides, videos, handouts, photographs, diagrams, assessments and online content supplied by us are protected by intellectual-property law.
Unless we give written permission, course materials are supplied for the enrolled learner’s personal study only and must not be:
copied or shared with another person;
uploaded to another website or learning platform;
sold, licensed or distributed;
used to deliver another training course;
recorded, adapted or reproduced commercially; or
used to create substantially similar training materials.
Access details for online learning platforms must not be shared. This includes passwords and or log in details.
Unauthorised use may result in withdrawal of access and legal action where appropriate.
23. Photography and recording
Learners may not record lessons, assessments, other learners, staff, clients or models without prior permission.
We will obtain appropriate consent before using identifiable learner or model images for marketing or promotional purposes. Refusing marketing consent will not affect access to training.
Images required as assessment evidence will be handled in accordance with our privacy arrangements and awarding-body requirements.
24. Data protection
We process personal information in accordance with our Privacy Notice and applicable data-protection law.
Information may be shared where necessary with awarding bodies, regulators, external quality assurers, examination services, funding organisations, professional advisers or law-enforcement authorities.
Learners must also protect the confidentiality and personal information of models, clients, staff and other learners.
25. Third-party websites and payment providers
Our website may contain links to websites or services operated by third parties. We are not responsible for third-party content, availability or privacy practices.
Payments or finance arrangements supplied by an external provider may also be governed by that provider’s terms. Any separate credit agreement remains between the learner and the finance provider unless expressly stated otherwise.
26. Complaints
We aim to resolve concerns promptly and fairly.
Complaints should be submitted under our published Complaints Procedure using the contact details provided there. Learners should include sufficient information for us to investigate the matter.
A complaint does not normally suspend payment obligations unless we agree otherwise or the law requires it.
Where applicable, a learner may be able to escalate a matter to the relevant awarding body after completing the School’s internal complaints procedure.
27. Our responsibility to you
We will provide our services with reasonable care and skill.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
breach of statutory consumer rights.
We are not responsible for losses caused by the learner’s failure to follow instructions, disclose relevant information, attend training, complete assessment requirements or work within their competence and insurance.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or were not caused by a breach by us.
28. Events outside our reasonable control
We will not be responsible for delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, utility failure, public-health restrictions, fire, flooding, industrial action or sudden tutor incapacity.
We will take reasonable steps to reduce disruption and will communicate alternative arrangements where possible.
29. Changes to these terms
The terms applicable to a booking will normally be those provided or made available when the booking was accepted.
We may update our website terms from time to time. We will not retrospectively make a material change to an existing learner’s contract without a lawful reason and appropriate notice.
30. Severability and waiver
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
A delay in enforcing a right does not mean that the right has been waived.
31. Governing law
These terms are governed by the law of England and Wales.
Consumers resident elsewhere in the United Kingdom retain any mandatory protections that apply in their home jurisdiction.
The courts of England and Wales will have jurisdiction, without removing any right a consumer may have to bring proceedings in the part of the United Kingdom where they live.
32. Contacting us
Dermatherapy School Of Beauty Ltd
Email: info@dermatherapies.co.uk
Telephone: 07900931907
Central Unit, Longworth Road,
Horwich, Bolton, BL6 7BL
